tag:blogger.com,1999:blog-80691866183550353582024-03-08T17:38:45.595+11:0060 Seconds With JBJason Bradshawhttp://www.blogger.com/profile/16904355034461804000noreply@blogger.comBlogger16125tag:blogger.com,1999:blog-8069186618355035358.post-29539730777195397952009-11-01T17:41:00.000+11:002009-11-01T17:41:26.422+11:00The Weekly Wrap Up – First Goal than Plan<div style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;">
Welcome to the weekly wrap up from Jason Bradshaw<br /></div>
<br style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;" /><span style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;">The weeks podcasts have included</span><br style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;" /><span style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;">- Winning verse Solving Problems.</span><br style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;" /><span style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;">- This Is It – live your passion.</span><br style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;" /><span style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;">- Focus, Mission & Strategy.</span><br style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;" /><span style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;">- Why goal before plan.</span><br style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;" /><span style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;">- Winning lotto – why wait?</span><br style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;" /><br style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;" /><span style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;">This week the main theme has been on creating a crystal clear vision of what you want to achieve and then creating a plan to achieve them. Following on from last weeks action I continue to promote that having a bias for action is the number one way to achieve your goals. </span><br style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;" /><br style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;" /><span style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;">Throughout the week we have explored the concept of creating a vision board, a visual representation of what it will look and feel like when you achieve your goals. I shared with you a great free resource www.visisonstatement.org.au </span><br style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;" /><br style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;" /><span style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;">In addition I encouraged you to ACT NOW and find just one thing that you could use to start your vision board. I hope you took the time to find something to et you started on the journey of achieving your goals. </span><br style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;" /><br style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;" /><span style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;">A common question I get asked about vision boards is, “What if my goals change?” The answer to this is a simple – update your vision board. Not only is it perfectly normal to refine you’re your vision and goal as your life experiences change but it will help you achieve your goals. As your clarity level concerning your aspirations and goals increases so will your action plans improve. </span><br style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;" /><br style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;" /><span style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;">The power of a vision board is amplified when you take time out each day to look at it to help us stay focused on our goals. Attached to the vision board is your action plan this can be as simple or as detailed as you need, the important thing is to remember it needs to be bite-sized steps. </span><br style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;" /><br style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;" /><span style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;">Bite-size steps are not only easier to complete, easy to catch up if you fall behind schedule, but also allow you to achieve and feel success sooner. The experience of success, the joy of success and a time out to congratulate your progress helps build excitement and momentum towards achieving your bigger goals and vision. </span><br style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;" /><br style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;" /><span style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;">Of course I can’t leave it at that without sharing more resources. The first is Oprah Winfrey’s website http://www.oprah.com/subtopic/money/career Oprah has teemed up with a number of people to bring everyone some fantastic FREE resources to help build our careers.</span><br style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;" /><br style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;" /><span style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;">At Oprah’s website you will find some great tips for bringing passion back in to your job, and how you can make the job one that you love to do that plays to your strengths and energises you – it’s free have a look asap. </span><br style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;" /><br style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;" /><span style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;">Before I close out this week I take the time to pay my respects to Michael Jackson’s family and to honour Mr Jackson for his passion, devotion and talent that he brought to all of us through his music. </span><br style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;" /><br style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;" /><span style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;">I recently saw Michael Jackson’s This Is It Movie and it reinforced so many key learning’s to me but perhaps most importantly the importance of humility and respect. </span><br style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;" /><br style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;" /><span style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;">So in closing thank you to everyone that allows me to learn from them and to everyone who lets me share my knowledge with.</span><br style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;" /><br style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;" /><span style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;">As always I look forward to hearing from you.</span><br style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;" /><br style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;" /><span style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;">Jason Bradshaw</span><br />Jason Bradshawhttp://www.blogger.com/profile/16904355034461804000noreply@blogger.com0tag:blogger.com,1999:blog-8069186618355035358.post-6570585614970038212009-10-24T20:02:00.000+11:002009-10-24T20:02:50.685+11:00The Weekly Wrap Up - A bias for action.<span style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;">This weeks podcasts have included </span><br style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;" /><span style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;">- Hope, Dreams & Actions</span><br style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;" /><span style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;">- Don’t just care-take, lead.</span><br style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;" /><span style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;">- Have a bias for action. </span><br style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;" /><span style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;">- Don’t hold yourself back. </span><br style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;" /><br style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;" /><span style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;">The theme this week has been regarding my fundamental belief that you need to have a bias for action. </span><br style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;" /><br style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;" /><span style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;">When I look at some of the people that inspire me Nelson Mandela, Rudy Giuliani, Richard Branson, Oprah Winfrey and so on they all share one thing (at least) in common – a bias for action. They set goals and move towards them as a matter of daily life. </span><br style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;" /><br style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;" /><span style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;">This doesn’t mean that they, you or I need to make great leaps each day but that we have a plan that has regularly achievable steps that helps us move towards our goal attainment. </span><br style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;" /><br style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;" /><span style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;">The key here is both the plan and a genuine commitment to achieve the plan with an understanding that any motion forward, towards the goal, is better than inaction.</span><br style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;" /><br style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;" /><span style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;">As our life experiences grow we quite often get caught up in the need to be right or to have all the ducks lined up before we move forward. This is in contrast to kids, take a baby for example, when they go to make their first step they aren’t held back by the possibility of failure or being wrong they just keep on trying until they can walk.</span><br style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;" /><br style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;" /><span style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;">What is stopping you from walking, jogging, running towards your goals? What can you do right now to move towards your goals? </span><br style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;" /><br style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;" /><span style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;">If you’re not sure what to do why not start by building a simple plan and picturing what achieving it will look like and feel like. Your plan doesn’t need to be sophisticated it can simply be a list of steps, tasks if you will, that you need to complete and by when to achieve your goal. </span><br style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;" /><br style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;" /><span style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;">Finally don’t beat yourself up if at first you are slow or even behind on completing a task, over time the momentum you build will help you make up any lost ground and before you know it you will have achieved your goal.</span><br style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;" /><br style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;" /><span style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;">Finally if it’s better to have loved and lost than never have loved all - it must also be true to have tried and not succeeded is better than have never tried at all.</span><br style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;" /><br style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;" /><span style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;">I would love to hear how you have achieved your goals, so feel free to drop me a note. </span><br style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;" /><br style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;" /><span style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;">Have a great week.</span><br style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;" /><br style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;" /><span style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;">Jason Bradshaw</span><br />Jason Bradshawhttp://www.blogger.com/profile/16904355034461804000noreply@blogger.com0tag:blogger.com,1999:blog-8069186618355035358.post-84267153329013216982009-10-14T14:46:00.002+11:002009-10-19T21:05:36.374+11:00The weekly wrap up.<span style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;"></span><span style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;">My last 5 podcasts have been</span><br />
<ol style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;">
<li>Are you building a remarkable brand?</li>
<li>Public Speaking</li>
<li>Tips to a great script.</li>
<li>Visual Aids in Presentations</li>
<li>Handling Online Customer Inquirers<br /></li>
</ol>
<div style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;">
This weeks theme was public speaking, something I get to do a lot of and thankfully enjoy. However research suggests that most people fear public speaking more than death itself. Over a series of three podcasts I share my tips for effective presentations to help you. <br />
</div>
<div style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;">
<br />
</div>
<div style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;">
As I write this summary I am actually on a break mid a two-day conference, which over that time will feature fourteen different speakers. Already I have seen audiences run batteries on phones flat from their lack of engagement and herd discussions around the presenter not living up to the promise their bio or topic suggested. <br />
</div>
<div style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;">
<br />
</div>
<div style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;">
This proves to myself as a timely reminder of the need for presenters to deliver on their topic but also to take the time to prepare, rehearse and refine their presentations ahead of time. <br />
</div>
<div style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;">
<br />
</div>
<div style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;">
I highlighted in my podcasts that a common mistake people make is to have this fear of creating a script. I know when I see someone walk up on stage with a script it gives me confidence that they have valued my time (and theirs) enough to prepare adequately. What is your reaction when you see someone with a script? Why do you feel this way? <br />
</div>
<div style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;">
<br />
</div>
<div style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;">
Core to an effective script is a central theme that is introduced early to the audience in a relatable manner. I often do this through the introduction of a real life example so that people can picture in their mind the practical application of what I am promoting. <br />
</div>
<div style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;">
<br />
</div>
<div style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;">
When I am preparing a script I ask these three questions<br />
</div>
<ol style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;">
<li>What is the number 1 thing I want people to take away from my presentation?<br /></li>
<li>What independent evidence is there to support my view?<br /></li>
<li>What questions might my audience ask?<br /></li>
</ol>
<div style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;">
<br />
</div>
<div style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;">
The answer to question one should be your central theme, which is reinforced regularly throughout the presentation so as to ensure that everyone in the room hears it and understands it.<br />
</div>
<div style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;">
<br />
</div>
<div style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;">
Next to speakers not being prepared with a script the 2nd biggest area of confusion I see is around the use of visual aids such as videos and slides (powerpoint/keynote). As the name suggests they should be an AID to your presentation not used to replace you or distract your audience.<br />
</div>
<div style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;">
<br />
</div>
<div style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;">
Simple slides with only a couple of points or a single image can be much more effective than a slide full of text and images. Remember the audience came to hear what you have to say not read your presentation on the screen. <br />
</div>
<div style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;">
<br />
</div>
<div style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;">
I personally use video’s and slide packs in many presentations but I follow these 3 golden rules, in doing so.<br />
</div>
<ol style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;">
<li>Slides do not replicate my script – they support it. <br /></li>
<li>Audio or Video inserts are used to keep the energy high in the presentation and give the audience a break from my voice (and my voice a break)<br /></li>
<li>I rehearse my entire presentation and look for ways to reduce the slide pack even further.<br /></li>
</ol>
<div style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;">
<br />
</div>
<div style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;">
I am confident that if you apply the above tips and golden rules to your next presentation you will be more confident and deliver your key messages more effectively than ever before. <br />
</div>
<div style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;">
<br />
</div>
<div style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;">
Of course if I can be of assistance drop me a line and we can work out a coaching pack to meet your needs.<br />
</div>
<div style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;">
<br />
</div>
<div style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;">
Have a great week.<br />
</div>
<div style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;">
<br />
</div>
<div style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;">
Jason Bradshaw<br />
</div>
<div style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;">
<br />
</div>
<span style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;">PS – I love feedback in all forms, good, bad or otherwise so feel free to drop me an e-mail at any time. Also don't be afraid at the end of your presentations to ask people to provide feedback - it could just be a great ego boost or unlock the pathway to a more effective presentation.</span><br />
<br />Jason Bradshawhttp://www.blogger.com/profile/16904355034461804000noreply@blogger.com0tag:blogger.com,1999:blog-8069186618355035358.post-40258801755315378942009-10-12T14:23:00.000+11:002009-10-14T14:24:17.825+11:00A special announcement by Jason Bradshaw<div style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;">
<span style="font-size-adjust: none; font-size: 14px; font-stretch: normal; font-style: normal; font-variant: normal; font-weight: normal; line-height: normal;"><br />Today Jason Bradshaw confirmed his sponsorship of the 2009 DIVA Awards – Sydney</span><span style="font-size-adjust: none; font-size: 14px; font-stretch: normal; font-style: normal; font-variant: normal; font-weight: normal; line-height: normal;">ʼ</span><span style="font-size-adjust: none; font-size: 14px; font-stretch: normal; font-style: normal; font-variant: normal; font-weight: normal; line-height: normal;">s
Drag Industry Awards. Jason said that he was excited to be one of the
founding sponsors of AVID Events Limited, the new organisation formed
to continue the tradition of DIVA.</span><br />
</div>
<div style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;">
<br />
</div>
<div style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;">
<span style="font-size-adjust: none; font-size: 14px; font-stretch: normal; font-style: normal; font-variant: normal; font-weight: normal; line-height: normal;"><a href="http://jasonbradshaw.com.au/media/media.html">Read More Here</a> </span><br />
</div>Jason Bradshawhttp://www.blogger.com/profile/16904355034461804000noreply@blogger.com0tag:blogger.com,1999:blog-8069186618355035358.post-38896698299431868712009-10-06T20:04:00.000+11:002009-10-06T20:04:15.532+11:00The weekly wrap up.<div style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;">
My last 5 podcasts have been<br /></div>
<div style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;">
• The changing face of customers.<br /></div>
<div style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;">
• Members verse customers.<br /></div>
<div style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;">
• Taking your business online.<br /></div>
<div style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;">
• Pickup a book today.<br /></div>
<div style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;">
• Customer feedback.<br /></div>
<div style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;">
With customers being the central theme of the last 5 podcasts I thought I would take the time to expand further on the need for engaging customers. <br /></div>
<div style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;">
<br /></div>
<div style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;">
Let me clarify from the outset that I believe everyone has a customer, no matter what your job is, if you are providing goods or services to someone you have a customer. This customer can be internal or external to the business, but regardless they deserve your best levels of delivery.<br /></div>
<div style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;">
<br /></div>
<div style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;">
It is also my belief that it is customers that keep an organisation, business unit or indeed a role going. Customers are the lifeblood, the profit, the reason a business continues to exist. <br /></div>
<div style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;">
<br /></div>
<div style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;">
It therefore alarms me that so many businesses fail to engage customers and leverage strong relationships to help the business grow. <br /></div>
<div style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;">
<br /></div>
<div style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;">
A general business principle is that it costs more to attract a new customer than it does to retain an existing one. So why do we ignore this relationship so much? Is it really that hard to ask for feedback, act on it, and keep customers engaged during the process of continuous improvement? <br /></div>
<div style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;">
<br /></div>
<div style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;">
Over complicating things, or thinking things need to be perfect before acting are excellent ways to stall your business growth. International business consultant Tom Peters, amongst others, confirm the most successful business owners are those that have a bias for action. Sure they get things wrong along the way but their bias for action keeps them moving forward and towards bigger and better successes. <br /></div>
<div style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;">
<br /></div>
<div style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;">
I can help your business implement simple, repeatable customer engagement processes that will build customer loyalty and grow your business.<br /></div>
<div style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;">
<br /></div>
<div style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;">
I look forward to hearing from you. <br /></div>
<div style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;">
<br /></div>
<div style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;">
Happy career/business building.<br /></div>
<div style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;">
<br /></div>
<span style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;">Jason Bradshaw </span><br />
<br />
<span style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;">PS - have you got something you would like me to share some bite sized tips on? Email the details through and I will see if I can help. </span><span style="font-family: Times; font-size: 10pt;"><o:p></o:p></span>
<br />Jason Bradshawhttp://www.blogger.com/profile/16904355034461804000noreply@blogger.com0tag:blogger.com,1999:blog-8069186618355035358.post-39046899283530876722009-10-05T13:21:00.000+11:002009-10-05T13:21:32.048+11:00Thank youThank you to everyone that has continued to listen to the podcasts on iTunes during the last month and welcome to the 100 new subscribers.<br />
<br />
Have you got a burning issue you would like me to share a bite size tip about? Message me today and if I can help, I'll include it in a podcast.<br />
<br />
<br />Jason Bradshawhttp://www.blogger.com/profile/16904355034461804000noreply@blogger.com0tag:blogger.com,1999:blog-8069186618355035358.post-85799084130192610142009-09-22T20:24:00.000+10:002009-09-22T20:24:05.519+10:00Format Change<div style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;">
So a quick update on how the blogs and podcasts are changing in format.<br /></div>
<div style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;">
<br /></div>
<div style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;">
Up to 5 days a week I will post my 60 Seconds with JB podcast (subscribe today) and once a week I will post a blog that will cover some of the content in the podcasts and explore one concept in more detail.<br /></div>
<div style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;">
<br />Thank you to evryone for your feedback and suggestions - keep them coming.<br /></div>
<div style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;">
<br /></div>
<span style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;">Jason </span><br />Jason Bradshawhttp://www.blogger.com/profile/16904355034461804000noreply@blogger.com0tag:blogger.com,1999:blog-8069186618355035358.post-69752242886495214952009-09-21T21:45:00.002+10:002009-09-21T21:45:45.029+10:00When did you last walk in your customers shoes?<div style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;">
Listen to the latest podcast online at iTunes now.<br /></div>
<div style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;">
<br /></div>
<span style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;">http://www.itunes.com/Podcast?id=330959498</span><br />Jason Bradshawhttp://www.blogger.com/profile/16904355034461804000noreply@blogger.com0tag:blogger.com,1999:blog-8069186618355035358.post-54886381987959153112009-09-17T18:05:00.000+10:002009-09-17T18:05:09.403+10:00Social Media and Customers<br />It took 38 years for 50 million people to use the radio, 4 years for the internet and just 9 months for 100 million uses to join social networking site facebook. <br /><br />How would you respond if one of your customers facebook status updates read <br /><br />EXPLETIVE – you Qantas, I hope you EXPLETIVE die. <br /><br />Listen to my podcast for some easy suggestions on how to manage social media.Jason Bradshawhttp://www.blogger.com/profile/16904355034461804000noreply@blogger.com0tag:blogger.com,1999:blog-8069186618355035358.post-49292119802940602852009-09-16T21:41:00.000+10:002009-09-16T21:41:10.004+10:00Road to Recovery and Growth – Customers<span style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;">Double-digit improvements in revenue, client and staff retention are are all possible by being passionately focused on CUSTOMERS and STAFF. </span><br />
<br style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;" /><span style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;">I note with interest that last week that there was over 15 articles across 5 magazines on the importance of customers. While every article had their own spin on the topic, as do I, they all were essentially touting that customers are the key to the recovery.</span><br />
<br style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;" /><span style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;">My question is simple - when have customers ever not been important?</span><br />
<br style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;" /><span style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;">NEVER – Customers are what keep a company going.</span><br />
<br style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;" /><span style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;">Listen to my podcast on iTunes for 3 simple tips for building a customer centric business. </span><br style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;" /><span style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;">I am also available to help build your customer centric approach for your business. </span><br />
<br style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;" /><span style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;">If you have any topic suggestions for 60 Seconds with JB please send them to info@60secondwithjb.com </span>Jason Bradshawhttp://www.blogger.com/profile/16904355034461804000noreply@blogger.com0tag:blogger.com,1999:blog-8069186618355035358.post-3319656206120327832009-09-15T19:03:00.000+10:002009-09-15T19:03:50.594+10:00Sharing a great resource.<span style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;">Celebrating that 60 Seconds with JB is now listed in the top 5 Business | Careers Podcasts on iTunes, today's 60 seconds is only available by listening to the podcast. </span><br />
<br />
<span style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;">Thank you for subscribing today. </span>Jason Bradshawhttp://www.blogger.com/profile/16904355034461804000noreply@blogger.com0tag:blogger.com,1999:blog-8069186618355035358.post-31219244505780906102009-09-14T18:08:00.001+10:002009-09-14T19:10:04.216+10:003 Easy things to do when things go wrong.<div style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;">
From time to time things don't go to plan despite your intentions, experience, or the size of your business. What you do when things do go wrong, is that memories are made of. It's a point of truth where you can build your brands goodwill or destroy it in a flash.</div>
<div style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;">
</div>
<div style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;">
Last week one of Australia's largest banks experienced a problem processing transactions and clients couldn't access account details including balances. Any business can have an unexpected system or service issue, it's what you do when this happens that makes all the difference.</div>
<div style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;">
</div>
<div style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;">
Customers calling the bank were present with an announcement asking them to call back at another time as staff are unable to assist due to the high number of enquirers. Rejecting a customer is never a good idea, it's a lost opportunity to dazzle and delight them. </div>
<div style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;">
</div>
<div style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;">
Three things I believe you should do when things go wrong</div>
<ol style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;">
<li>Admit to and own the issue</li>
<li>Communicate early and often</li>
<li>Look at ways to minimize the impact to customers<br /></li>
</ol>
<div style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;">
Customers will remember that you valued them and will remain loyal to your brand.</div>
<div style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;">
</div>
<span style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;">Jason Bradshaw</span>Jason Bradshawhttp://www.blogger.com/profile/16904355034461804000noreply@blogger.com0tag:blogger.com,1999:blog-8069186618355035358.post-67626463640853728182009-09-11T17:37:00.000+10:002009-09-11T17:37:52.786+10:00Didn’t get the job keep moving forward!<div style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;">At some point in our careers we are bound to miss out on a job we had our hearts set on. Perhaps it's a promotion you missed out on or a move to a new company, regardless the NO usually results in a level of de-motivation. </div><div style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;"></div><div style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;">While it can be difficult I have learnt that the NO is just one step closer to the ultimate YES, <u><b>KEY is focusing on your goals and moving towards them.</b></u></div><div style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;"></div><div style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;">Start by asking the interview panel for a feedback session, don't try and respond to their feedback, justify or ague the point. Simply listen and understand your greatest strength and your number one area for improvement. </div><div style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;"></div><div style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;"></div><div style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;">The June 2009 issue of Harvard Business Review a has a great article called <i>Why You Didn't Get that Promotion</i>, it's a fantastic read and I recommend that you read it. </div><div style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;"></div><div style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;">Remember you have an unlimited potential to succeed, you just need to stay focused on the goal.</div><div style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;"></div><div style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;">Jason Bradshaw</div><div style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;"></div><a href="itpc://60secondswithjb.podOmatic.com/rss2.xml" style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;">Link to the podcast in iTunes Here</a>Jason Bradshawhttp://www.blogger.com/profile/16904355034461804000noreply@blogger.com0tag:blogger.com,1999:blog-8069186618355035358.post-10649530127137593912009-09-10T17:57:00.003+10:002009-09-14T19:11:31.639+10:00Ingredients to Business Success<div style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;">
Congratulations to Zushi in Darlinghurst, Sydney for winning the 2009 I love Food Awards. </div>
<div style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;">
</div>
<div style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;">
Head Chef of Zushi marks their success to providing great value and great food. I believe that there is 1 more essential ingredient and that's GREAT SERVICE. No make that <b>MEMORABLE</b> positive customer experiences every time. </div>
<div style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;">
</div>
<div style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;">
Zushi delivers memorable experiences by combining, consistent service with value for money and quality food - making people come back time and time again. </div>
<div style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;">
</div>
<div style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;">
Does your business deliver on all three? What can you do today to make the next interaction with a client a memorable positive experience? </div>
<div style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;">
</div>
<div style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;">
Quality Products, Value for Money and Great Service are the winning ingredients to <b>MEMORABLE</b> positive experiences and your business success. </div>
<div style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;">
</div>
<span style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;">Jason Bradshaw </span><br />
<br />
<span style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;"><a href="itpc://60secondswithjb.podOmatic.com/rss2.xml">Listen to the PODCAST in iTunes Here</a> <br />
</span>Jason Bradshawhttp://www.blogger.com/profile/16904355034461804000noreply@blogger.com0tag:blogger.com,1999:blog-8069186618355035358.post-44874648173813272662009-09-09T13:46:00.003+10:002009-09-14T19:12:33.870+10:00Introducing 60 Seconds with JB<div style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;">
Welcome to 60 Seconds with JB the regular blog from Jason Bradshaw.</div>
<div style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;">
</div>
<div style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;">
I am a passionate advocate of customer service excellence and employee engagement. From the age of 14 I have been advocating the importance of quality products with outstanding service. You can read my interview with Australian Small Business & Investing on how I started a successful business at just 14, other media released and my full bio on my website <a href="http://www.jasonbradshaw.com.au/">www.jasonbradshaw.com.au</a></div>
<div style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;">
</div>
<div style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;">
60 Seconds with JB is my way of sharing hints and tips based on my experiences to help you grow your business and advance your career. With up to 5 posts a week I am hoping this becomes a valuable addition to your week.</div>
<div style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;">
</div>
<div style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;">
I look forward to you joining my blog and interacting with you in the future.</div>
<div style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;">
</div>
<div style="font-family: "Helvetica Neue",Arial,Helvetica,sans-serif;">
Jason Bradshaw</div>Jason Bradshawhttp://www.blogger.com/profile/16904355034461804000noreply@blogger.com0tag:blogger.com,1999:blog-8069186618355035358.post-27823165841399970712009-09-08T14:41:00.000+10:002009-09-08T14:41:16.732+10:00Coming Soon60 Seconds with JB will be a regular blog up to five times a week launching soon by Jason Bradshaw.<br />
<br />
Watch this space!Jason Bradshawhttp://www.blogger.com/profile/16904355034461804000noreply@blogger.com0